Orders
Orders are shipped within 4 days after the order is places. Shipping times vary a lot.
Postage info
The system calculates the postage for you according to your location.
Suomi
1-2 CD, 7″ or Cassette = 5,00€ Letter
>2 CD’s, 7″s, Cassettes, one or more 12″s or 10″s = 6,90€ Parcel
Europe
1-2 CD, 7″ or Cassette = 8,25€ Priority Letter without tracking
>2 CD, 7″, Cassette or one or more 12″s or 10″s = International Parcel with tracking (price depends on your country)
World
1-2 CD, 7″ or Cassette = 19,25€ Priority Letter without tracking
>2 CD, 7″, Cassette or one or more 12″s or 10″s = International Parcel with tracking (price depends on your country)
Returns and refunds
Our refund and returns policy lasts 14 days. After that we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and sealed if applicable. To initiate a return, send us an email.
It’s customers responsibility to mail the items at Hell’s Tone Records. The shipping cost of returning an item(s) must be paid by the customer.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
If you are approved, then your refund will be processed, and a credit will be applied to your credit card or original method of payment.
The refund sum consists of the sum of the returned and approved items and the postage of the order.
We can not take responsibility of damages caused by the postal service.
Contact us at office@hellstonerecords.com for questions related to refunds and returns.